Documentation Index
Fetch the complete documentation index at: https://docs.elementum.io/llms.txt
Use this file to discover all available pages before exploring further.
Overview
After 5 consecutive failed login attempts, Elementum automatically locks the account and rejects all further login attempts. To restore access, the user must click Forgot Password on the login screen and complete a password reset. This unlocks the account — no support ticket or admin intervention required. This policy applies to password-based login only. Users who authenticate through an Identity Provider via SSO/SAML are governed by their IdP’s own lockout and recovery policies.User recovery
When locked out, go to the Elementum login page and click Forgot Password, then follow the password reset flow:- Enter the registered email address and click Send Reset Link.
- Open the reset email and click the link.
- Enter and confirm a new password, then click Reset Password.
Admin visibility
Org Admins can see when a user is locked from the Users page in Organization Settings. A lock icon appears in the Locked column next to any user whose account is currently locked. Locked accounts are visible for troubleshooting, but admins cannot manually unlock an account — recovery is handled exclusively through the password reset flow to ensure the account owner is the one regaining access.Related features
Multi-Factor Authentication
Add a second factor to login so a compromised password alone is not enough to gain access
SSO & SAML
Centralize authentication through your Identity Provider, which manages its own lockout policies
Users
View and manage user statuses, including Locked accounts, from the admin console
External User Re-Authentication
Require external users to periodically re-verify their identity via magic link