Run an Automation Button - Admins can now add custom buttons directly to record layouts to trigger complex workflows. These buttons support custom labels, icons, and integrated pop-up forms for required user data. With advanced mapping and live status updates, users get real-time feedback—from “In Progress” to completion—preventing duplicate triggers.
Starting Actions for Agents - Admins can now configure clickable action chips that appear in the chat UI before a user’s first message. These pre-configured prompts—complete with icons and names—allow users to kick off common tasks without typing. Actions with variable placeholders (Text, Number, or Dropdown) will expand an inline form to collect inputs first, ensuring consistent data entry every time.
Reorder Actions - Reorganize your automation flows effortlessly with a new drag-and-drop handle. Move individual actions or entire Logic blocks (like If/Else) in one go. The system provides real-time validation to flag broken links, plus a new Undo button for quick corrections during iteration.
Multi Factor Auth - Strengthen your account security with TOTP-based MFA. Scan a QR code using apps like Okta, 1Password, or Google Authenticator to activate. Once enabled, the login flow will require a one-time code to verify your identity and protect against compromised passwords.Environments & App Versioning - Safely test complex agents and automations before they hit production. Define multiple environments (Staging, QA, etc.) with unique domains, environment-specific credentials, and automatic schema mapping for Elements.Activity Log Refresh - A consolidated timeline across Support, Tasks, and App Admin records. Features clear user/system origins, searchable entries, and “click-to-expand” descriptions with detailed before/after views for faster troubleshooting.
Copy Agent Tools - Accelerate your agent building by duplicating or moving tools across your apps. You can now copy a tool to another agent within the same app or duplicate it on the same agent. To keep things organized, auto-generated names prevent naming conflicts during the process.QR Code Scanning Support - Eliminate manual data entry with contextual scanning directly within record fields. Instantly extract QR data into text fields, verify or edit the results on the spot, and trigger downstream automations to parse the data across your entire record for faster asset and inventory tracking.
Enable Model Configuration on Voice Agents - Agent builders can now select the specific model powering voice experiences over the phone. Currently supports OpenAI GPT-4o Mini and xAI Grok 4.1 Fast for high-performance, large-context requirements.Chat Experience: Show tool calls in chat - Real-time transparency in the chat experience. Users can now see exactly when tool calls are running and completed, reducing the “black box” feel and providing immediate feedback on agent actions.
