Language Routing - Automatically route voice calls based on caller language.Agent Task Automation - Trigger and assign agent tasks through workflows.Automated Calling - Start agent phone calls directly from automations.Multi-Agent Orchestration - Enable agents to delegate tasks to other agents.
XML Processing - Process XML files within automation workflows.Webhook Support - Handle webhook payloads in automation triggers.Script Execution - Execute JavaScript scripts within automations.
Phone-Based Workflows - Launch workflows via AI agent phone calls for real-time assistance.Notification Controls - Configure notification settings at the app level.Related Items Discovery - Find related items in automations with flexible filtering and sorting.
Enhanced Messaging - Threading, reactions, and editing for better communication.Activity Tracking - Track creation details and changes for better visibility.Shared Dashboards - Admins can manage and share dashboards across users.
Workflow Health Monitoring - Quickly assess workflow health with visual indicators and detailed run history.AI-Powered File Processing - Extract and query data from files using AI for dynamic automation workflows.Validation Tools - Identify and handle broken value references in automations.
Organizational Hierarchy - Access user’s manager information in automations for dynamic workflow routing.Flexible Relationships - Multi-select dropdowns to support many-to-many data relationships.File Processing - Unzip files in automations and process individual files from archives.
Graceful Error Handling - Handle API failures elegantly within workflows.Automatic Metrics - Automation savings metrics are now saved automatically.Loop Controls - Reference first and last iterations when processing loops.
Text Processing - SPLIT function for processing text data in automation calculations.Approval Exceptions - Exception option in approval processes to trigger specific workflows.User Interaction Controls - Lock records during automation to improve user experience and prevent conflicts.
Flexible Timeout Settings - Configure inactivity timeouts separately for desktop and mobile users.Alternative Identifiers - Support for non-email identifiers in Single Sign-On.
Configurable Session Timeouts - Set custom inactivity timeouts with separate settings for desktop and mobile users.Flexible User Identification - Choose how users are identified in SAML—by email or external ID.
Approval Exceptions - Exception handling for more flexible approval workflows.Automation Control - Prevent specific updates from triggering automation chains.
Simplified Configuration - Click any action to add it directly to your workflow.Real-Time Visibility - See active automations mid-progress on record details and list views.Enhanced Stage Layouts - Improved stage layout management with better guidance and navigation.
Streamlined Details - Cleaner Record Details page with improved focus.Clear Hover States - Better visual feedback for ID fields across all views.Organized Settings - Display settings relocated for easier access.
DeepSeek R1 Support - Cost-effective reasoning model for complex analytical tasks.OpenAI o3-mini - Enhanced problem-solving with improved efficiency and speed.
Flexible Layout Options - More flexible positioning for related items in record layouts.Redesigned Approvals - Updated approval interface with clearer status indicators.JSON Field Type - Store and work with structured JSON data directly in records.
Bulk Operations - Manage multiple relationships simultaneously for efficient data maintenance.JSON Processing - Process JSON files and API responses in automations.
Related Record Workflows - Find and retrieve related records in automations for dynamic workflows.Improved Settings - Enhanced visibility for display settings controls.Enhanced Date Selection - Quick navigation to distant dates with improved date picker.Modernized Interface - Refreshed configuration interface with clearer organization.Filtered Selection - Filter available records when creating relationships for faster connection.
Unified Approval Workflows - Consolidated approval trigger for simplified configuration.Consistent Builder Experience - Unified automation interface across the platform.Approval Context - Access approval details directly in workflow triggers.Enhanced API Integration - Better handling of API responses in automations.
