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Need Help?

We’re here to help you get the most out of Elementum. Here are the best ways to get support:

Platform Status

Check real-time platform health and subscribe to incident notifications

Support Policy

Review our customer support policies, response times, and system availability

Email Support

Contact our support team directly to report issues or request features

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Self Help Resources

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Response Times

  • Email Support: We typically respond within 24 hours during business days
  • Documentation: Available 24/7 for self-service support
  • Community: Get help from other users in our community forum

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Before Contacting Support

Check Platform Status First: Before reaching out to support, always check our Platform Status Page to verify if there are any known platform issues or maintenance activities that might be affecting your experience. To help us assist you faster, please have the following information ready:
  • Your Elementum workspace URL
  • A clear description of the issue you’re experiencing
  • Any error messages you’re seeing
  • Steps to reproduce the problem
  • Your browser and operating system information