Need Help?
We’re here to help you get the most out of Elementum. Here are the best ways to get support:Platform Status
Check real-time platform health and subscribe to incident notifications
Support Policy
Review our customer support policies, response times, and system availability
Email Support
Contact our support team directly to report issues or request features
Self Help Resources
Getting Started
Getting Started
Follow our quick start guide to get started with a new app.
API Integration
API Integration
Need help integrating with our API? Check out our API documentation for detailed guides and examples.
Troubleshooting
Troubleshooting
Experiencing issues? Visit our troubleshooting section for common problems and solutions.
Response Times
- Email Support: We typically respond within 24 hours during business days
- Documentation: Available 24/7 for self-service support
- Community: Get help from other users in our community forum
Before Contacting Support
Check Platform Status First: Before reaching out to support, always check our Platform Status Page to verify if there are any known platform issues or maintenance activities that might be affecting your experience. To help us assist you faster, please have the following information ready:- Your Elementum workspace URL
- A clear description of the issue you’re experiencing
- Any error messages you’re seeing
- Steps to reproduce the problem
- Your browser and operating system information