Platform Status - Elementum Documentation

What is the Status Page?

Our Platform Status Page provides real-time information about the health and performance of all Elementum services. This page is your go-to resource for:

Current System Status: See which services are operational, experiencing issues, or under maintenance
Historical Uptime: View performance metrics over the past 90 days
Incident Updates: Get detailed information about any ongoing issues or maintenance
Service Components: Monitor individual service areas like Core, API, Automations, and Agents

Why Monitor Platform Status?

Proactive Issue Awareness

Instead of wondering if a problem is on your end or ours, check the status page first. This helps you:

Verify Service Health: Confirm if Elementum services are running normally
Plan Around Maintenance: Be aware of scheduled maintenance windows
Understand Impact: Know which specific services might be affected during incidents
Reduce Support Tickets: Check status before contacting support for system-wide issues

Business Continuity

When you’re experiencing issues, the status page helps you:

Assess Scope: Determine if the problem is isolated to your instance or affecting all users
Communicate with Stakeholders: Provide accurate information about service status
Plan Workarounds: Understand which features might be temporarily unavailable
Track Resolution: Monitor incident progress and estimated resolution times

Available Services

The status page monitors these key service areas:

Core Platform

Main application functionality, user interface, and core features

API Services

REST API endpoints and integration services

Automations

Workflow automation engine and trigger systems

Agents

AI agent services and intelligence features

Status Indicators

The status page uses clear visual indicators to communicate service health:

🟢 Operational: Service is running normally with no issues
🟡 Degraded Performance: Service is experiencing performance issues but remains functional
🟠 Partial Outage: Some features or regions are experiencing issues
🔴 Major Outage: Service is experiencing significant disruption
🔵 Maintenance: Planned maintenance is in progress

Stay informed about platform status without constantly checking the status page. You can subscribe to receive email notifications for:

Incident Creation: When a new issue is identified
Status Updates: Progress updates during incident resolution
Resolution Notifications: When issues are resolved
Maintenance Alerts: Scheduled maintenance notifications

Visit status.elementum.io
Click “Get email notifications” at the top of the page
Enter your email address
Verify your email with the OTP sent to your inbox
You’ll receive notifications for all future incidents and updates

Programmatic Access via API

For developers and automated systems, you can programmatically access status information through our REST API endpoints. All endpoints return JSON data and don’t require authentication.

Core Endpoints

Summary - Complete status overview

GET https://status.elementum.io/api/v2/summary.json

Status - Overall indicator (none, minor, major, critical) and description

GET https://status.elementum.io/api/v2/status.json

Components - Individual service statuses (operational, degraded_performance, partial_outage, major_outage)

GET https://status.elementum.io/api/v2/components.json

Incidents

Status: Investigating, Identified, Monitoring, Resolved, Postmortem
Impact: None, Minor, Major, Critical

GET https://status.elementum.io/api/v2/incidents/unresolved.json  # Current issues
GET https://status.elementum.io/api/v2/incidents.json            # 50 most recent

Scheduled Maintenances

Status: Scheduled, In Progress, Verifying, Completed
Impact: None, Minor, Major, Critical

GET https://status.elementum.io/api/v2/scheduled-maintenances/upcoming.json  # Planned
GET https://status.elementum.io/api/v2/scheduled-maintenances/active.json    # In progress
GET https://status.elementum.io/api/v2/scheduled-maintenances.json          # 50 most recent

Example Usage

// Check if all systems are operational
fetch('https://status.elementum.io/api/v2/status.json')
  .then(response => response.json())
  .then(data => {
    console.log('Status:', data.status.description);
    console.log('Indicator:', data.status.indicator);
  });

For automated monitoring: See the Datadog Integration Setup appendix below for complete instructions on setting up proactive monitoring with alerting.

Integration with Support

The status page works alongside our other support resources:

Check Status First: Always verify platform status before contacting support
Reference in Tickets: Include status page information when reporting issues
Follow Incident Updates: Use status updates to track resolution progress
Escalate Appropriately: Contact support if status shows operational but you’re still experiencing issues

Need Help?

If you have questions about the status page or need assistance with platform issues:

Email Support: support@elementum.elementum.io

Appendix: Datadog Integration Setup

Monitor Elementum’s platform status programmatically using Datadog Synthetic tests. This setup automatically alerts your team when services experience issues, providing proactive incident awareness.

Option A: Simple Status Monitoring

Goal: Alert whenever the platform status indicator isn’t none (i.e., any degraded/partial/outage condition).

Create the Test

Navigate to Datadog → Synthetic Monitoring & Testing → New test → New API test → HTTP
Configure the request:
- Method: GET
- URL: https://status.elementum.io/api/v2/status.json

Add Assertions

After clicking Send, add these assertions:

Status code → is → 200
Header content-type → matches regex → application/json
Body → JSONPath → Path: $.status.indicator → Operator: is → Value: none

The key assertion is $.status.indicator is none. When the indicator becomes minor, major, or critical, this assertion fails and triggers your alert.

Configure Monitoring

Locations: Select 1-3 managed locations near your users
Frequency: Set to every 1-5 minutes based on your needs
Alert conditions: Configure “Alert if failing for 2 minutes in at least 2 locations” to avoid false positives

Set Up Notifications

Configure alerts to your preferred channels. Use Datadog’s template variables to include failure details in your messages.

Option B: Enhanced Monitoring with Component Details

Goal: Include which specific components are affected in your alerts for better incident response.

Step 1: Status Check

Method: GET
URL: https://status.elementum.io/api/v2/status.json
Assertion: $.status.indicator is none (same as Option A)

Step 2: Component Analysis

Method: GET
URL: https://status.elementum.io/api/v2/summary.json
Extract Variable:
- Type: JSONPath
- Path: $.components[?(@.status!='operational')].name
- Variable Name: AFFECTED_COMPONENTS

The summary.json endpoint provides comprehensive context including overall status, component statuses, and current incidents—perfect for detailed alert messages.

Use in Notifications

Reference the AFFECTED_COMPONENTS variable in your notification templates to automatically include which services are impacted.

Option C: Severity-Based Alerting

Goal: Different alert priorities for different severity levels (degradation vs. outages).

Approach 1: Single Test with Routing

Use the simple Option A setup
Route all alerts to a primary responder
Failure details will show the actual indicator value (minor/major/critical) for manual triage

Approach 2: Multiple Tests for Precise Paging

Degradation/Partial Alert:

URL: https://status.elementum.io/api/v2/status.json
Assertion 1: $.status.indicator is none
Assertion 2: $.status.indicator is not critical
Result: Alerts on minor or major but not critical

Critical Outage Alert:

URL: https://status.elementum.io/api/v2/status.json
Assertion: $.status.indicator is critical
Result: Only alerts on critical outages for high-priority paging

Alternative: Agent-Based Checks

If you prefer using Datadog Agent checks over Synthetics, you can use the HTTP Check integration:

# datadog.yaml configuration
init_config:

instances:
  - name: elementum_status
    url: https://status.elementum.io/api/v2/status.json
    method: get
    content_match: '"indicator":"none"'
    reverse_content_match: false
    timeout: 10
    headers:
      Accept: application/json

This approach flips to DOWN when it finds "indicator":"(minor|major|critical)" in the response.

Benefits of Datadog Integration

Rich Context: Include affected components and severity in alerts
Integration Ready: Works with your existing Datadog alerting workflows
Customizable: Adapt alert severity and routing to your operational needs

Support

​What is the Status Page?

​Why Monitor Platform Status?

​Proactive Issue Awareness

​Business Continuity

​Available Services

Core Platform

API Services

Automations

Agents

​Status Indicators

​Subscribe to Notifications

​How to Subscribe

​Programmatic Access via API

​Integration with Support

​Need Help?

​Appendix: Datadog Integration Setup

​Create the Test

​Add Assertions

​Configure Monitoring

​Set Up Notifications

​Step 1: Status Check

​Step 2: Component Analysis

​Use in Notifications

​Approach 1: Single Test with Routing

​Approach 2: Multiple Tests for Precise Paging

​Benefits of Datadog Integration

What is the Status Page?

Why Monitor Platform Status?

Proactive Issue Awareness

Business Continuity

Available Services

Status Indicators

Subscribe to Notifications

How to Subscribe

Programmatic Access via API

Integration with Support

Need Help?

Appendix: Datadog Integration Setup

Create the Test

Add Assertions

Configure Monitoring

Set Up Notifications

Step 1: Status Check

Step 2: Component Analysis

Use in Notifications

Approach 1: Single Test with Routing

Approach 2: Multiple Tests for Precise Paging

Benefits of Datadog Integration