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What is the Status Page?

Our Platform Status Page provides real-time information about the health and performance of all Elementum services. This page is your go-to resource for:
  • Current System Status: See which services are operational, experiencing issues, or under maintenance
  • Historical Uptime: View performance metrics over the past 90 days
  • Incident Updates: Get detailed information about any ongoing issues or maintenance
  • Service Components: Monitor individual service areas like Core, API, Automations, and Agents

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Why Monitor Platform Status?

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Proactive Issue Awareness

Instead of wondering if a problem is on your end or ours, check the status page first. This helps you:
  • Verify Service Health: Confirm if Elementum services are running normally
  • Plan Around Maintenance: Be aware of scheduled maintenance windows
  • Understand Impact: Know which specific services might be affected during incidents
  • Reduce Support Tickets: Check status before contacting support for system-wide issues

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Business Continuity

When you’re experiencing issues, the status page helps you:
  • Assess Scope: Determine if the problem is isolated to your instance or affecting all users
  • Communicate with Stakeholders: Provide accurate information about service status
  • Plan Workarounds: Understand which features might be temporarily unavailable
  • Track Resolution: Monitor incident progress and estimated resolution times

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Available Services

The status page monitors these key service areas:

Core Platform

Main application functionality, user interface, and core features

API Services

REST API endpoints and integration services

Automations

Workflow automation engine and trigger systems

Agents

AI agent services and intelligence features

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Status Indicators

The status page uses clear visual indicators to communicate service health:
  • 🟢 Operational: Service is running normally with no issues
  • 🟡 Degraded Performance: Service is experiencing performance issues but remains functional
  • 🟠 Partial Outage: Some features or regions are experiencing issues
  • 🔴 Major Outage: Service is experiencing significant disruption
  • 🔵 Maintenance: Planned maintenance is in progress

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Subscribe to Notifications

Stay informed about platform status without constantly checking the status page. You can subscribe to receive email notifications for:
  • Incident Creation: When a new issue is identified
  • Status Updates: Progress updates during incident resolution
  • Resolution Notifications: When issues are resolved
  • Maintenance Alerts: Scheduled maintenance notifications

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How to Subscribe

  1. Visit status.elementum.io
  2. Click “Get email notifications” at the top of the page
  3. Enter your email address
  4. Verify your email with the OTP sent to your inbox
  5. You’ll receive notifications for all future incidents and updates

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Integration with Support

The status page works alongside our other support resources:
  • Check Status First: Always verify platform status before contacting support
  • Reference in Tickets: Include status page information when reporting issues
  • Follow Incident Updates: Use status updates to track resolution progress
  • Escalate Appropriately: Contact support if status shows operational but you’re still experiencing issues

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Need Help?

If you have questions about the status page or need assistance with platform issues: